Terms of Service

1. Acceptance of Terms

By accessing or using the CASA platform, mobile applications, and related services (collectively, the "Service") operated by Casa Business Solutions ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the Service.

These terms apply to all visitors, users, clients, merchandisers, supervisors, and administrators who access or use the Service, including any content, functionality, and services offered on or through the platform.

2. Description of Service

CASA is a field merchandising and retail execution platform designed to help brands, manufacturers, and distributors monitor, manage, and optimize their in-store presence across retail outlets.

• Store visit scheduling, GPS-tracked check-ins, and route management.
• Shelf availability audits, share-of-shelf measurements, and facing counts.
• Competitor intelligence tracking, pricing audits, and promotion monitoring.
• Damaged goods logging, expiry date analysis, and photo proof capture.
• Real-time dashboards, analytics, and reporting for administrators and clients.
• Survey execution, customer feedback collection, and POSM deployment tracking.

3. User Accounts & Registration

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

• You are responsible for safeguarding your password and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
• We reserve the right to disable any user account at any time if we believe you have violated these terms.
• Accounts are role-based (Administrator, Supervisor, Merchandiser, Auditor, Client) and permissions are strictly enforced.

4. User Responsibilities

As a user of the Service, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms.
• Ensure all data submitted (visit logs, photos, stock counts, feedback) is accurate and truthful.
• Respect the confidentiality of client data, competitor intelligence, and business-sensitive information.
• Not share login credentials or allow unauthorized persons to access your account.
• Comply with all applicable laws, including data protection and privacy regulations.
• Report system issues, data inaccuracies, or security concerns promptly to your administrator or to us.

5. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Using the Service for any illegal purpose or to solicit the performance of any illegal activity.
• Attempting to bypass or compromise any security feature of the platform, including role-based access controls.
• Uploading false, misleading, or fraudulent data, including fabricated visit records or manipulated GPS coordinates.
• Interfering with or disrupting the Service, servers, or networks connected to the Service.
• Copying, distributing, or disclosing any part of the Service to any third party without authorization.
• Using automated scripts, spiders, or scrapers to access or interact with the Service.
• Harassing, abusing, or harming another person through the Service, including through customer feedback submissions.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Casa Business Solutions and its licensors. The Service is protected by copyright, trademark, and other laws of Kenya and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Casa Business Solutions. You retain ownership of any data you submit, but grant us a license to use, process, and display such data solely for the purpose of providing the Service.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy.

Client users acknowledge that their access to brand-scoped data is restricted to the brands explicitly assigned to them by an Administrator. Attempting to access data outside your assigned scope is a violation of these terms.

8. Payment & Billing

Certain features of the Service may require payment of fees. You agree to pay all applicable fees in connection with your use of the Service. All fees are non-refundable unless otherwise stated.

We reserve the right to change our pricing at any time. Any pricing changes will be communicated to you in advance and will apply to your next billing cycle.

9. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Limitation of Liability

In no event shall Casa Business Solutions, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising from or relating to these Terms or your use of the Service shall not exceed the amount you paid to us, if any, during the twelve (12) months immediately preceding the event giving rise to liability.

11. Indemnification

You agree to defend, indemnify, and hold harmless Casa Business Solutions and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the Service, or your violation of any term of these Terms.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: